Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Friendly staff
Great location
Odors in rooms
Sound insulation issues
7.6/10
Very good
Rooms
7.3
Location
8.7
Service
8.3
Dining
6.7
Guest reviews
7.6/10
based on 11 reviews
8.0
8.0/10 based on 4763 reviews
George
United Kingdom,
May
2024
8.0/10
The hotel is really centrally located, ideal for shopping trips, and hosts fantastic restaurants nearby. The rooms are spacious and nice but have issues with odors and sound insulation. The service is top-notch, especially during challenging situations. The dining is good but could offer more variety for the price paid.
Rooms
7.0
The rooms are really big and nice but have odors from bathroom pipes and lack insulation.
Service
9.0
Location
9.0
The location is amazing, super central, perfect for shopping trips, and close to great restaurants.
Dining
7.0
The dining experience is good but could be more elaborate considering the price.
Facilities
8.0
The hotel facilities are well-maintained.
Friendly staff
Odors in rooms
Ray
United States,
March
2024
7.8/10
I had a mixed experience at the hotel. The tiny room with a basic bed was not ideal for storing my belongings, but the sleeping area itself was amazing. The service was exceptional, with attentive staff who went above and beyond to ensure my comfort. The location was fantastic, close to key attractions and convenient for exploring the town center. However, the dining options were limited and relatively pricey, prompting me to seek external breakfast alternatives.
Rooms
7.0
The tiny room with a staple bed left little space to store my belongings, however, the sleeping area itself was amazing.
Service
9.0
The staff were incredibly helpful and professional, displaying a deep understanding of customer service. I even received a personalized cocktail that wasn't on the menu!
Location
9.0
I loved the fantastic location within a 10-minute walk to the beautiful river, Vrijthof, and the shops. It was very convenient for exploring the town center.
Dining
6.0
Although the food was well-cooked, the dining experience could have been more elaborate given the price. As a result, I ventured out to find more food options.
Facilities
8.0
The hotel offered a range of facilities, with room service, dry cleaning, and tours/ticket assistance available.
Andrew
United States,
January
2024
7.6/10
My stay at this hotel was a mix of positives and negatives. The room, although tiny, had an unexpected balcony that I loved, but there were persistent bad odors from the bathroom pipe. The service was friendly and accommodating, but some details like taking orders with hands in pockets could be improved. The location was excellent, close to the city center with convenient parking nearby. The dining experience was decent, but the breakfast was not exceptional. The facilities were basic but functional.
Rooms
7.0
The room, although tiny, had an unexpected balcony that I loved, but there were persistent bad odors from the bathroom pipe.
Service
8.0
The service was friendly and accommodating, but some details like taking orders with hands in pockets could be improved.
Location
9.0
The location was excellent, close to the city center with convenient parking nearby.
Dining
6.0
The dining experience was decent, but the breakfast was not exceptional.
Facilities
The facilities were basic but functional.
John
United States,
January
2024
8.2/10
I had a great stay at the hotel! The rooms were spacious with some unique setups, nicely decorated, and had a very comfortable bed, making it a cozy place close to the city center. The service was top-notch, the staff was incredibly helpful and professional, and the location was superb, putting me right in the city center. The dining experience could have been better, but overall, it was a wonderful stay.
Rooms
8.0
The rooms were very nice, comfortable, and very close to the city center.
Service
9.0
The staff was friendly and professional, making my stay enjoyable.
Location
9.0
The location was really superb; I practically felt like I was in the heart of the city.
Dining
7.0
The dining experience was good and up to the standard of a quality hotel.
Facilities
8.0
The facilities were well-maintained and provided everything I needed for a comfortable stay.
Alf
United Kingdom,
December
2023
6.6/10
The hotel is in a wonderful city center location, perfect for a shopping trip with great dining options nearby. The room was nice and clean with an amazing bathroom, but the value for the money wasn't the best. The dining experience was average, and you had to pay extra for more breakfast options. The service was friendly but lacked attention to details in housekeeping. The alcove layout of the room made access a bit difficult.
Rooms
7.0
The room was nice and clean with an amazing bathroom, but the value for the money wasn't the best. The layout in an alcove made access a bit difficult.
Service
7.0
The staff was really nice and friendly, but they missed details in housekeeping. The manager seemed attentive. Room service, dry cleaning, and laundry services were available.
Location
8.0
The hotel is in a great city center location, not far from the Vrijthof, with convenient access to shopping and dining options. However, the alcove layout made the room entry narrow.
Dining
5.0
The dining experience wasn't ideal as the breakfast was basic, and extra charges applied for more options. No bathroom extras were provided.
Facilities
6.0
George
United States,
November
2023
6.4/10
Staying at the hotel was a mixed experience. On the positive side, the rooms were cleaned and had fresh towels, which was great. However, the lack of a fridge was a downside, especially in current times where it would have been useful. The service was helpful, although there were some customer service issues that could be improved. The location was really central, making it convenient for shopping and dining, but the noise between the shutters and the half-open window was a drawback. Unfortunately, the dining options were limited, and extra charges were required for certain breakfast choices.
Rooms
7.0
The rooms were clean, and they provided fresh towels, but the absence of a fridge was a bit inconvenient.
Service
6.0
The staff was helpful, although some additional customer service training may be beneficial.
Location
8.0
The hotel's central location was convenient for exploring the city center, but noise between the shutters and the half-open window was noticeable.
Dining
5.0
The dining experience was average with limited options, and additional charges for specific breakfast items.
Facilities
6.0
The hotel lacks some facilities like a fridge in the rooms but provides basic essentials.
Clean
Limited dining options
Mark
United Kingdom,
October
2023
8.4/10
The hotel is very convenient for sightseeing and going out for a meal, and it's really superb with friendly staff and excellent service. However, it was a bit difficult to get the temperature right when changing from the waterfall setting. The rooms were quiet and dark at night with a small bed, which was a minor downside. Overall, a great stay in the midst of the city center of Maastricht.
Rooms
8.0
The rooms were really cozy and quiet at night, but having only one small bed was a bit limiting.
Service
9.0
The staff was super friendly and incredibly helpful, providing excellent service.
Location
9.0
The hotel is located in the heart of the city center of Maastricht, making it excellent for access to the Vritjhof, especially for solo travelers.
Dining
7.0
The dining experience was okay, but some items were not replenished promptly, which was a bit disappointing.
Facilities
9.0
The facilities were great overall, with fast WiFi and super friendly staff.
John
United Kingdom,
September
2023
8.0/10
The hotel offers very nice rooms with comfortable beds and is very close to the city center. However, the rooms are smaller than expected for the price paid. The service is friendly and professional, and the location is perfect for shopping and dining. Overall, a comfortable stay with a great location but consider the room size for the price.
Rooms
7.0
The rooms are nice and offer comfortable beds. However, they are smaller than anticipated for the price.
Service
9.0
The service is friendly and professional. The staff is helpful and the location is perfect for exploring the city center.
Location
9.0
The location is excellent for shopping and dining in the city center. Perfect for those looking for a convenient stay.
Dining
7.0
Extra charges might apply despite pre-paying for breakfast.
Facilities
8.0
The facilities are satisfactory, but no detailed information was provided.
Clive
United Kingdom,
June
2023
8.2/10
My stay at the hotel was a mixed experience. The rooms were very big and well-laid out, but there was a slight musty smell. They were a bit small, but convenient for two people. However, the lack of space to hang clothes or store items was a downside. The service was very accommodating and efficient, particularly during breakfast. The location, though confusing around a big table, is super close to the city center, making it convenient for sightseeing and dining out. The dining experience was very good, especially with a bag delivered to the room with a croissant, apple, juice, and fruit yogurt. However, the dishes were on the smaller side. I found the hotel rooms to be spacious and modern, with some minor drawbacks in terms of storage and musty smell.
Rooms
8.0
The rooms were very big and well-laid out, but there was a slight musty smell. They were a bit small but convenient for 2 people.
Service
9.0
The service was very accommodating and efficient, especially during breakfast.
Location
8.0
The location, while a bit confusing around a big table, is super close to the city center, making it very convenient for sightseeing or dining out.
Dining
9.0
The dining experience was very good, with a variety of fresh food and friendly, helpful staff.
Facilities
7.0
I didn't get to experience the facilities, but based on my stay, they seem to offer a good value for money.
John
United Kingdom,
June
2023
8.2/10
The hotel's location is truly convenient, being very close to the city center, with nice rooms and a comfortable bed. However, the rooms lack storage space for personal items, and there is a noisy machine outside that can be bothersome.
Rooms
7.0
The rooms were nice and the bed was comfortable, but they lacked storage space for clothes and personal items. The outside machine created a lot of noise and vibrations.
Service
8.0
The staff was very friendly, especially in the evenings when they were particularly accommodating. They were willing to assist with any requests despite not being very attentive at times.
Location
9.0
The hotel's location is excellent, just a short walk from the beautiful river, Vrijthof, and shops, making it perfect for solo female travelers. Additionally, it is very close to the city center with many dining options nearby.
Dining
8.0
The dining experience was good, meeting the expectations of a quality hotel, though it could have more variety in the menu.
Facilities
9.0
The hotel is well-equipped with all the necessary facilities for a comfortable stay.
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